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Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. Welcome to catapultsupplies.com. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site. We provide our Website as a service to our customers. These Terms and Conditions govern your access and use of catapultsupplies.com and all other sites operated and provided by CATAPULT. By accessing or using catapultsupplies.com, you agree to be bound by all of the Terms and Conditions and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Website. CATAPULT reserves the right to make changes to this Site and these Terms and Conditions at any time without prior notice. Your continued use of this Site is and shall be deemed to be your agreement to be bound by any such modifications, alterations, or updates.

You also agree that we may provide all legal communications and notices to you electronically by posting them on catapultsupplies.com, catapultlaunch.com, or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our Website. You may withdraw your consent to receive communications from us electronically by emailing us at order@catapultlaunch.com. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account at catapultsupplies.com.

LIMITATION OF LIABILITY: CATAPULT shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if CATAPULT has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. When placing an order with CATAPULT the customer agrees to the terms or our limited liability, and return and refund policies. CATAPULT's limit of liability is the purchase price of the stand or banner purchased. The customer agrees to hold CATAPULT harmless for any other costs other than those associated with the direct purchase price of the stand or banner purchased. CATAPULT does not refund shipping charges. Customers are responsible for all shipping charges of products. CATAPULT is not responsible for products damaged in shipping, mishandling or redirected products, or any other circumstances out of CATAPULT's control. A stand or banner may be either refunded or repaired at CATAPULT's discretion if it is within the return policy time frame.

In no event shall CATAPULT's liability to Customer's for any claims under this Agreement exceed the amount paid by Customer to CATAPULT during the three (3) months preceding the occurrence of the event's giving rise to Customer's claim.

When it comes to shipping delays we follow FedEx rules and Exclusions. We are unable to refund any delays due to the following: shipments that are delayed due to causes beyond Fedex's control including, but not limited to: the unavailability or refusal of a person to accept delivery of the Shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, the authority of law, insufficient information provided by a customer, hazardous materials packages improperly offered for transport, the application of security regulations imposed by the government, or otherwise applicable to the Shipment, riots, strikes or other labor disputes, civil, unrest, disruptions in national or local air or ground transportation networks (including, but not limited to, Fedex's transportation network), disruption or failure of communication and information systems, and adverse weather conditions. International shipments for which the customer is responsible as the payer of any applicable duties and taxes and Delivery is delayed until payment arrangements are made. Nor CATAPULT is responsible for any shipping delays caused by the government agency. It is the receiver's responsibility to pay all duty/ taxes and broker fees associated with the shipment to the country of destination.

TYPOGRAPHICAL ERRORS: If a CATAPULT product is mistakenly listed at an incorrect price, CATAPULT reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. CATAPULT reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, CATAPULT shall issue a credit to your credit card account in the amount of the incorrect price.

COPYRIGHTED MATERIALS FOR LIMITED USE: catapultsupplies.com contains graphics, photographs, images, document layouts, artwork, text, fonts, software tools, and other information (referred to herein as "Content"). This Site and all Content are the copyrighted property of CATAPULT and/or its subsidiaries (referred to herein as "CATAPULT") or the copyrighted property of parties from whom CATAPULT has licensed such property. All rights in this Site and its Content are reserved worldwide. It is strictly prohibited to retain the copy, distribute, publish, or use any portion of the Content except as expressly allowed in these Terms and Conditions. All trademarks, service marks, and trade names of CATAPULT used in the site are trademarks or registered trademarks of CATAPULT. CATAPULT reserves the right to add, delete, or modify any part of the Content at any time without prior notice.

COPYRIGHTS, TRADESMARKS, OR SERVICEMARKS: You the "customer" and provider of the artwork, warrants that the subject matter to be produced is not copyrighted or © ® TM or SM by a third party without prior authorization to reproduce it from its owners. The customer also recognizes that because subject matter does not have to bear copyright or © ® TM or SM notice to be protected by copyright law, the absence of such notice does not necessarily assure a right to reproduce. The customer further warrants that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, the customer agrees to indemnify and hold us, the service provider, harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright or © ® TM or SM infringement involving the work produced or provided with or without the © ® TM or SM symbols present.

TERMINATION: These terms and conditions apply to you upon you accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by CATAPULT without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, shall survive any termination.

NOTICE: CATAPULT may deliver notice to you through e-mail, a general notice on the site, or by another reliable method to the address you have provided to CATAPULT.

USE OF SITE: You are granted permission to access and use this Site and its Content for the sole purpose of preparing, evaluating, and ordering products or services solely through catapultsupplies.com (referred to herein as "Products"). No other download, retention, use, publication, or distribution of any portion of the Content is authorized or permitted. Obtaining Products from catapultsupplies.com does not entitle you to use any portion of Content apart from the finished Products as they are supplied by catapultsupplies.com. You agree to use this Site in a responsible manner that is in full compliance with these Terms and Conditions and with your local laws and regulations, including import and export regulations. Without limitation, no portion of Content may be utilized as a trademark or service mark, for any pornographic use, for any unlawful purpose or use, to defame any person, to violate any person's right of privacy or publicity, to infringe upon any copyright, trade name, trademark, service mark or other intellectual property rights of any person or entity. You agree that you will not use the Site to produce Products that are offensive, unlawful, harassing, libelous, threatening, harmful, obscene, malicious, or otherwise objectionable. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. CATAPULT may terminate its service to customers found to be using catapultsupplies.com to engage in undesirable activities. You are solely responsible for your use of Content in combination with any other images, graphics, text, or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity, or privacy, and will not libel or defame any third party, and you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order thru catapultsupplies.com, you warrant that you have all necessary permission, right, and authority to place the order and you authorize CATAPULT to produce the Products on your behalf.

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a CATAPULT or other licensed employee, host, or representative, as well as other members or visitors on the site, is prohibited.

DISCLAIMER: When Catapult Displays does a print for a frame that did not originate from us, we can only go by the information provided to us. Although we have done these types of prints with success, and pictures are helpful, we cannot guarantee a perfect fit or a satisfactory end result without having the frame at hand. On custom graphics that do not fit our frames, all sales will be final, no refunds, no reprints, and no returns.

PARTICIPATION DISCLAIMER: CATAPULT does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, CATAPULT is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, CATAPULT reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property rights of another or (d) offensive or otherwise unacceptable to CATAPULT in its sole discretion.

INDEMNIFICATION: You agree to indemnify, defend and hold CATAPULT harmless, its partners, affiliates, employees, agents, licensors, subsidiaries, and suppliers (collectively the "Service Providers") from and against all liability, loss, damage, cost, claim and expense related to or resulting from your violation of these Terms and Conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. You agree to defend, indemnify, and hold CATAPULT harmless from all claims arising from the improper use of trademark, copyright, or other protected material.

We do not typically sign signature requests for third-party agreements, or any type of indemnification agreements anytime before, or during the order process, including during production, in which customers will be responsible for all portions of your order that is already in production depending on order status.

THIRD-PARTY LINKS: In an attempt to provide increased value to our visitors, CATAPULT may link to sites operated by third parties. However, even if the third party is affiliated with CATAPULT, CATAPULT has no control over these linked sites, all of which have separate privacy and data collection practices, independent of CATAPULT. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, CATAPULT seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its site, but for sites, it links to as well (including if a specific link does not work).

COLOR PROOF ACCURACY: Please note color proofs cannot match the final product 100% because proofs are created in a different way than the printed piece and the customer-supplied proofs are not calibrated to our presses.


RETURNS: To initiate a return, please contact us to let us know of your intention to return your purchase and to receive your RMA number. Please note that any items returned without an RMA number will not be accepted. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Custom displays and custom printed graphics are considered final and cannot be returned.

REFUNDS: Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please note that the credit may take some time to appear as the time frame for credits is dictated by your card issuer's policies. Custom displays and custom printed graphics are considered final and cannot be returned.

SHIPPING: You will be responsible for paying for your own shipping costs for returning your item. The original shipping costs incurred when we shipped your product to you are nonrefundable. Therefore, if you receive a refund, it will not be for the full invoice amount if the invoice included shipping charges.

CONTACT US: If you have any questions about this process, please do not hesitate to contact us.


Catapult ("us", "we", or "our") operates catapultlaunch.com and catapultsupplies.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

INFORMATION COLLECTION AND USE: While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name and email ("Personal Information").

LOG DATA: Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we use third party services such as Google Analytics that collect, monitor and analyze this data.

COMMUNICATIONS: We may use your Personal Information to contact you with newsletters, marketing or promotional materials.

COOKIES: Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

SECURITY: The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

ONLINE PRIVACY POLICY ONLY: This online privacy policy applies only to information collected through our website and not to information collected offline.

CHANGES TO THIS PRIVACY POLICY: This Privacy Policy is effective as of July 7th, 2023 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

CONTACT US: If you have any questions about this Privacy Policy, please contact us.